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AG Ferguson issues new guidance for third-party delivery companies

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Responding to consumer complaints as well as news reports, the Washington State Attorney General Bob Ferguson issued new guidance for third-party delivery companies, aiming to curtail alleged practices such as:

  • Charging consumers any fee without clearly and conspicuously disclosing the fee before the consumer places an order.
  • Listing a restaurant or business without their permission.
  • Establishing or listing false phone numbers, websites, or other contact information for a restaurant or business.
  • Misrepresenting to consumers the source of the food or products delivered.
  • Misrepresenting safety precautions.

In November, Gov. Jay Inslee issued a new emergency proclamation capping delivery fees for third-party delivery platforms at 15 percent of the price of the order, and total fees at 18 percent. The proclamation went into effect Nov. 25. Violating that proclamation would also violate the Consumer Protection Act.

For more information and to read the complete guidance, click here.