New enhanced hotel-specific online training course for cleaning and safety during pandemic launched.  

The American Hotel and Lodging Association (AHLA) has launched a new and enhanced online training course specifically designed for cleaning and safety during the pandemic. The new enhanced training is part of the Safe Stay COVID-19 Precautions for Hotels, a hotel-specific online training course designed specifically for cleaning and safety during the pandemic. The training was developed in partnership with the American Hotel & Lodging Educational Institute (AHLEI).

In addition to the safety and cleanliness guidelines, the training includes a new module focused on de-escalation training for employees. The new de-escalation module offers all hotel employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality throughout all interactions.  Sections cover:

• Difficult situations related to COVID-19 guest requirements
• Maintaining the spirit of hospitality in difficult situations
• Actions to take to de-escalate difficult situations

To learn more about the new training, click here.