Payment Solutions – Notice of COVID-19 Support and Relief

Taking care of our customers is our top priority. This week, we are notifying our mutual customers about the ways we can help them during these challenging times. With cities across the country encouraging, and in some cases mandating, social distancing, we want to help them continue doing business by going online. We have several virtual solutions for different industries that can quickly enable them to accept payments by phone, mail, invoice or online.

We will be offering customers who do not currently have talech or Converge the following options for support:

• talech – talech offers an enhanced point-of-sale solution for restaurants, retailers and services. Online ordering allows restaurants to accept orders and payments online, get order notifications and track business through one integrated, online portal.
• Converge – Converge is an omnicommerce payment solution that allows you to take payments online, over the phone and on a mobile application. No new software or hardware required.

We understand the burden of additional expenses at this time, so we are waiving our monthly software fees and set-up costs on our Converge and talech solutions through September 2020.¹ All other account set-up and processing fees still apply. Normal billing with these fees will resume in October 2020 if they wish to continue using the new software solution. Customers can request more information about online options or get other concerns addressed by a Customer Account Manager by clicking here.

Additionally, we know some businesses may not take payments during this time. Starting April 1, if a customer’s business is one of these, and we see no settled transactions during one monthly billing cycle, we will not charge them. There’s nothing they need to do to get the fees waived. When a customer is ready to take a transaction again, we will reinstate the monthly fees with no action required on their part. We are here to help, and look forward to enabling them to get back to business soon.²

We are here to assist customers during regular U.S. business hours, Monday through Friday. In the meantime, we continue to monitor the situation and find ways to make life a little easier for them. Customers can also continue to keep tabs on their account at www.mypaymentsinsider.com.

Wishing you good health, and please stay safe.

¹ Must be an existing Elavon, Inc. customer. Not available to existing talech or Converge customers. This relief effort is valid from March 26, 2020, through September 30, 2020. To see the terms and conditions, click here and scroll to the bottom of the page.

² Must process less than $5 million in annual processing volume. The only fees incurred during that time would be through the end of the month the customer was accepting payments. After that, customers will not receive an Elavon bill until they decide to start transacting again, or until October 1, 2020, whichever comes first.