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Should we adjust our cancellation policies?
Lodging properties can evaluate whether to adjust their cancellation policies at this time.
(Example language provided by IHG)
“Given continued consideration of coronavirus (Covid-19) outbreak, and in order to facilitate our hotel guests to change or cancel their reservations, [hotel name] has updated its cancellation policy. Our highest priority is the health and wellbeing of our guests and employees.
[Hotel name] will allow a guest to change or cancel a valid booking reservation made via the hotel directly, its website, its app or the Central Reservations Center for any stay without financial penalty. For bookings made by a travel agent or online booking platform, guests should contact their agent and refer to their terms and conditions.”