How to find mental health services in your area
How to find mental health services in your area

By all accounts, it’s been a very difficult year and a half. You and your fellow business owners are people who have worked hard and sacrificed to achieve their dreams. There are long-term emotional effects of this economic slowdown the pandemic caused – loyal...

The definitive guide to PPP forgiveness
The definitive guide to PPP forgiveness

This guide follows a webinar presented by the Washington Hospitality Association and the Small Business Administration (SBA). You can see the full video here or use the links and descriptions below to find the information that is most useful to you. 

Service charge lawsuits on the rise: The HERO Manual is a vital resource 

The rules surrounding service charge disclosures are relevant right now as stories surface of class-action lawsuits impacting hospitality businesses around the country. Knowing your state requirements and how they go beyond the federal law is important knowledge for any operator.  

How to report a claimant for violating unemployment requirements

The most recent data shows the unemployment rate in Washington state is falling and changes to the state unemployment system should help bring more people into the workforce. On July 4, rules that require claimants to actively search for jobs returned to the state’s unemployment system.  The ESD has a form you can fill to report claimants in violation of current work search requirements.

Employers revisiting teen workforce to address labor shortage
Employers revisiting teen workforce to address labor shortage

The current workforce shortage is forcing many in the hospitality industry to rethink their approach to staffing. Even with Washington state fully reopened, it could take a years for hospitality businesses to hire and retain enough staff to meet demand. So how do businesses overcome these challenges? The answer to that question will look different for every employer. But nearly all employers will likely need to expand their applicant pool to attract new employees.

Recruiting like a marketer in a post-coronavirus labor landscape
Recruiting like a marketer in a post-coronavirus labor landscape

By Andy Cook, Harbor Foodservice Restaurant Consultant Group Help Wanted signs and Craigslist ads don’t measure up. Countless hours and resources have been invested to perfect marketing strategies that work. Attracting customers and attracting talent are remarkably...

Culture and staff engagement
Culture and staff engagement

By Andy Cook, Harbor Foodservice Restaurant Consultant Group People don’t leave jobs, they leave bosses. A 2019 cross-industry workplace study learned that 94% of responders stay longer in jobs where they feel recognized, valued, and invested. Turnover is expensive,...